![]() I hope to get another chance to host your next visit as we promise to make the value of your experience worth it for all the right reasons. I've shared your feedback with our management team, and I trust that they will use this as a reference to help us further improve the quality of our guests' experience. We strive to offer the type of hospitality our guests value most where the essentials are done exceptionally well, but that did not happen on your visit. What you described is definitely not the kind of experience we want any of our guests to have. While I am glad you appreciate our hotel's location, comfortable bed, decent workplace, attractive artwork, hospitable staff, your comment has caught my attention to the unpleasant smell in the room, housekeeping service, hot shower, room, and bathroom supplies. Hello Christopher W, Thank you for choosing to stay at our hotel and for sharing your experience. ![]() The Indigo Hotel Brickell Miami would be a much pleasanter place to stay-and a better value-if it could fix the problems I mention above. Most of the time it took several minutes of running the shower to get hot water on the first night there was no hot water at all. The hotel also seemed to have a hot water problem. Replenishing the coffee was a big deal it had to be fetched from somewhere far from Reception and brought to the room. Staff members there were friendly enough but seemed a bit surprised by my request. I went down to Reception to try to get these replenished. I had adequate supplies of cups, towels, and coffee the next morning, but on day two the housekeepers never visited, and I was out of coffee, cups, shampoo, and conditioner. The coffee (and the used shampoo and conditioner) weren't replenished either. But someone did make the room the first day I was there, taking away the cleaned used cups I'd left out (and the used towels too)-but not replacing them. I realize that a lot of hotels have cut back on housekeeping during the Pandemic. There was also a problem with housekeeping. What's not clear is why the hotel never thoroughly deodorized smoking rooms before renting them out as non-smoking. This (and I suspect some sprays of a deodorizing chemical) definitely mitigated the problem, but it never went away completely. I said sure (it wasn't particularly hot when I was in Miami). ![]() They offered to open it if I promised not to use the air-conditioner. The problem didn't go away, so the next morning I explained at Reception why I wanted the window open. I asked about this at Reception but was told the windows didn't open. I tried to open the window (always a good idea in any case as long as the Pandemic is on), but it wouldn't budge. The hotel claims to be completely non-smoking, so I was more than a little disappointed to discover that my room reeked of stale tobacco smoke. It's in bustling Brickell, a half block from Metrorail and Metromover stations. The hotel has a swimming pool, gym, and eating facilities (none of which I used). It came with a refrigerator, a Keurig coffeemaker, a safe, an ironing board, and attractive artworks on the walls. My room wasn't huge or luxurious, but it had a comfortable bed, a nice couch, and a decent workspace. The Hotel Indigo Miami Brickell portrays itself in its ads as, well, an upper midrange "boutique” hotel.
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